THE CLASSIC CLEAN

Complete list of all 100+ lessons 

○ Welcome to Glisten Academy
○ How I got here
○ How to use this course
○ The Glisten basics
○ Meet Katie Pearse
○ Glisten glossary

Module 1 

○ Why cleaning professionally is different 
○ Your duties and responsibilities
○ Preparing for your work day
○ Checklists = cheat sheets
○ Types of cleaning services
○ Developing your signature style
○ Staying motivated and inspired
○ Getting better every day
○ Vehicle emergency kits

Module 2

○ What it means to be a professional
○ Personal hygiene and appearance
○ Values and characteristics
○ Greeting clients and social etiquette 

Module 3 

○ Why we clean our homes
The cleaning industry and today’s cleaners
○ Careers in cleaning
○ Reputation of house cleaners
○ Dust, grease and grime
○ Pathogens, pests, allergens
○ Pet and human waste
○ Cross contamination
○ Hot spots in a home

Module 4

○ Your professional cleaning kit
○ Scrubs and solutions
○ Essential tools
○ Commercial products
○ Hand-crafted products
○ Vacuums and specialty equipment

Module 5

○ Your customer has a big problem
○ What she is looking for by hiring you
○ How to show her that you are the solution
○ What to never, ever say to your client
○ Client profiles and how to use them
○ How to handle tricky situations
○ Special touches to show you care
○ How to care for pets and kids
○ Getting feedback post-appointment

Module 6

○ Breakage and damage
○ Complaints from clients
○ Negative reviews
○ Issues at work

Module 7

○ Dust
○ Drench
○ Dazzle
○ Details

Module 8

○ 3-day plan
○ 5-day plan
○ Logbook
○ Before and after
○ Client reviews
○ Trainer's feedback
○ Certification

Module 9

(video demos + audio directions)

○ Countertops
○ Cabinet fronts/sides
○ Small appliances
○ Range / stove
○ Fridge *
○ Dishwasher
○ Sink and faucet
○ Evaluation
○ Quiz

 

Module 10

(video demos + audio directions)

○ Intro
○ Lights
○ Mirror
○ Vanity
○ Toilet
○ Shower
○ Tub
○ Floors
○ Evaluation
○ Test

Module 11

○ Intro
○ Nightstands
○ Dresser
○ Bed
○ Evaluation
○ Test

Module 12

○ Intro
○ Light fixtures
○ Windows and coverings
○ Doors and door frames
○ Light switches
○ Wall hangings
○ Baseboards

Module 13

○ Carpet
○ Tile
○ Hardwood
○ Laminate
○ Linoleum
○ Cork

Module 14

 Kitchen
○ Full bathroom
○ Half bathroom
○ Bedroom
○ All rooms
○ Whole house

Module 15

○ Preparing for your work day
○ Creating a client binder
○ Appointment itinerary 
○ Making an entrance
○ Priorities and boundaries
○ Final walkthrough
○ Extra services you can suggest
○ Reviews and feedback 
○ Breakage and damages

Module 16

○ Congratulations!
○ Certificate of completion
○ Glisten Elite certification
○ More resources for you
○ Take our survey

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