PRESENTATION DETAILS
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The Client Experience
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ABOUT THIS PRESENTATION
- Free
- 1 lesson
- 0.5 hours of video content
LEARN HOW TO CREATE AN IMPECCABLE CLIENT EXPERIENCE FOR YOUR CLEANING CUSTOMERS
A PRESENTATION BY KATIE PEARSE
Learn the Glisten Academy® 10-Step Client Experience Process and elevate your cleaning business to one that delivers acclaimed experiences to exceptional customers. Being an elite cleaning service is so much more than scrubbing toilets better than anyone else.
Learn the Glisten Academy® 10-Step Client Experience Process and elevate your cleaning business to one that delivers acclaimed experiences to exceptional customers. Being an elite cleaning service is so much more than scrubbing toilets better than anyone else.
By creating an impeccable client experience, you will attract and retain the types of clients who pay premium prices and are intensely loyal. Katie shares real-life examples from high-profile, multi-millionaire clients with insights into exactly what the wealthy want from a cleaning service - and tips on how you can be the choice for local celebrities and other public figures in your city.
Present a professional and polished experience from the moment clients discover you online until they pull out their credit card to pre-pay for 6 months of cleaning services (and renew over and over again for years). Learn how to command the highest rates in your market and have clients grateful to pay for your services because no other cleaning service comes close to what you provide.
Personalize the process to fit your business and its brand for a seamless integration into your systems and processes.
The stakes are high when you strive for elite status, but you can do it when you learn and apply the Glisten Academy 10-Step Client Experience Process to your business, combined with a relentless dedication to being one of the top cleaning services in the world. Let me show you how.
KATIE PEARSE
FOUNDER, GLISTEN ACADEMY
I'm Katie Pearse, the creative force behind Glisten Academy. Since 2006, when a college in my city approached me about becoming a marketing instructor, I've been teaching adult learners. I left my marketing career to launch a luxury cleaning company in 2008.
Before I turned 30 years old, I achieved remarkable success with my cleaning company, with annual sales exceeding $1.3 million. Leveraging my marketing expertise, I created a sought-after cleaning service known for delivering exceptional customer experiences, cleaning for a client list of multi-millionaires, including NHL hockey stars.
Having made a name for myself in the world of cleaning and around North America as a cleaning business success story, I began being approached by industry partners like ISSA, ARCSI, Jobber, and others to share my strategies and help other cleaning business owners succeed. Sharing my insights and creative approaches to solving common business problems, I have been honored to speak at industry events for brands like LG, Rogers Business, ISSA/ARCSI, Maidily, Maid Summit, Jobber, and more!
As the president and lead instructor at Glisten Academy, I help shape the next generation of elite cleaning entrepreneurs with relevant, in-depth training and resources. I am 100% transparent and honest, so you know exactly what is possible in this industry. I'm not selling you a dream you can't achieve!
With a BA, a diploma in Public Relations, and a Web Intelligence certificate from the University of California, I combine my academic love of teaching marketing with a passion for the cleaning industry. Based in Edmonton, Alberta, Canada, I cherish the support of my loving husband Alex, sweet little girl Alexandra, and two darling Yorkies, Winnie and Chester.
