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Program Contents
PART 1: THE CAREER OF THE PROFESSIONAL CLEANING CONSULTANT
Part 1 of The Classic Clean training program covers all the essential topics professional cleaners need to know before ever stepping into a customer's home.
6 Modules / 40 Lessons
1: THE GLISTEN LIFE
- It All Starts with a Clean Home
- Why Cleaning Professionally is Different
- Duties and Responsibilities
- Training and Client Checklists
- Developing your Signature Style
- Staying Motivated and Inspired
- Getting Better Every Day
2: PROFESSIONALISM AND ETIQUETTE
- Being a Professional
- Personal Values and Characteristics
- Social and Professional Etiquette
- Dos and Don’ts
- The Art of Anticipation
3: SPARKLE SAFELY (OH&S)
- Self-Care
- Hand and Wrist Care
- Lifting and Bending
- Working Alone
- Chemicals
- Cross Contamination
- Infectious Diseases
- Common Hazards
- Protective Gear
4: THE SCIENCE AND HISTORY OF CLEANING
- Why We Clean Our Homes
- Modern-Day Cleaners
- Careers in Cleaning
- Reputation of House Cleaners
- Pathogens, Pests, Allergens
- Cross-Contamination
- Sickspots to Disinfect
5: PROFESSIONAL CLEANING PRODUCTS AND TOOLS
- Your Professional Cleaning Kit
- Scrubs and Solutions
- Vacuums and Specialty Equipment
- Commercial Products
- Raw Ingredients
6: CLIENT CARE AND RELATIONSHIPS
- Why She is Hiring You
- How to Be the Solution
- What to Never, Ever Say to Clients
- Client and Property Profiles
- Special Touches to Show You Care
- How to Care for Pets and Children
- How to Handle Tricky Situations
PART 2: HOW TO CLEAN AND CONDUCT APPOINTMENTS
Part 2 of The Classic Clean training program teaches you the Glisten 4D+ Professional Cleaning Process, shows you exactly how to clean each area of a client’s home, step-by-step, as well as how to conduct appointments, and assess and evaluate every cleaning job.
8 Modules / 73 Lessons
1: THE 4D+ PROCESS
- The Process Demo
- Step 1
- Step 2
- Step 3
- Step 4
- Step +
2: BATHROOMS
How to Clean Bathrooms Demo
- Step 1
- Step 2
- Step 3
- Step +
- Toilet
- Shower
- Tub
- Vanity
- Mirror
- Floor
- Evaluation
3: KITCHENS
- How to Clean Kitchens Demo
- Step 1
- Step 2
- Step 3
- Step +
- Cabinets
- Countertops and Backsplash
- Small Appliances
- Microwave
- Fridge
- Range/Oven
- Dishwasher
- Sink and Faucet
- Floor
- Evaluation
4: BEDROOMS
- How to Clean Bedrooms Demo
- Step 1
- Step 2
- Step 3
- Step +
- Nightstands
- Dresser
- Bed (Step 1)
- Floors
- Bed (Step 3)
- Evaluation
5: ALL ROOMS
- How to Clean Lifestyle Rooms and Spaces Demo
- Step 1
- Step 2
- Step 3
- Doors and Door Frames
- Light Fixtures
- Light Switches
- Wall Elements
- Baseboards
6: FLOORS
- How to Clean Floors Demo
- Bathroom Floors
- Kitchen Floors
- Bedroom Floors
- Hard Floors
- Carpet
- Rugs
7: ASSESSMENTS AND EVALUATIONS
- Conducting Evaluations
- Training Checklists
- Ratings Reports
8: CONDUCTING APPOINTMENTS
Before Appointments
- Preparing for Your Work Day
- The Classic Clean Cleaning Kit
- Appointment Itinerary
Before the Cleaning Starts
- Making an Entrance
- Touring the Home
- Priorities and Boundaries
- Extra Services
After the Cleaning
- Final Walkthrough
- Breakage and Damage
- Reviews and Feedback