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The Client Experience

10 Steps to Providing Couture Cleaning Services to Elite Clientèle

Get Katie Pearse's Maid Service Summit Success presentation and workbook FREE.

Learn the GlistenPro® 10-Step Client Experience Process and elevate your cleaning business to one that delivers acclaimed experiences to exceptional customers. Being an elite cleaning service is more than scrubbing toilets better than anyone else. By creating an impeccable client experience, you will attract and retain the types of clients who pay premium prices and are intensely loyal. Katie shares real-life examples from high-profile, multi-millionaire clients with insights into exactly what the wealthy want from a cleaning service - and tips on how you can be the choice for local celebrities and other public figures in your city.

Present a professional and polished experience from the moment clients discover you online until they pull out their credit card to pre-pay for 6 months of cleaning services (and renew over and over again for years). Learn how to command the highest rates in your market and have clients grateful to pay for your services because no other cleaning service comes close to what you provide. Personalize the process to fit your business and its brand for a seamless integration into your systems and processes.

What People Are Saying:

“You have really given so much time to these training programs and have a way of communicating things so simple but effectively. Your confidence with yourself and your methods have finally given me the confidence I was looking for to get my boutique established thanks again.”

Rhianna Brinkhuis

“I do not know what I would do without Glisten Academy. I feel more in control with this program. This is by far the most thoroughly instructed step-by-step course out there.”

Marcia Davidson, Toronto Best Maids