The Cleaning Business Evaluation Program

Dramatically increase your customer satisfaction, fill holes in your schedule (without devaluing your service), engage your customers and motivate your employees. This one program changed my business overnight and saved me tens of thousands of dollars in staffing costs, customer refunds and discounts. I will show you exactly how to implement this program immediately to instantly improve your cleaning business - in ALL areas.

Course Introduction

• Welcome to the Course
  
• About Katie Pearse
  
• Outline and Objectives
  

Module 1: The Fundamentals

• How to Use "Mystery Shoppers" as Evaluators
  
• How Does It Work for Cleaning Businesses?
  
• Evaluate Your Website and Booking Process
  

Module 2: Marketing Materials

• Social Media Marketing
• Email Marketing
• Website Marketing

Module 3: For Your Evaluators

• Client Instructions
• Evaluator Application Form
• Appointment Evaluation Form
• Website Evaluator Form

Module 4: For Your Staff

• Program Information for Staff

That's a Wrap!

• Wrapping Things Up
• Resources