ONLINE COURSE

THE MYSTERY SHOPPER METHOD

Dramatically boost your staff’s performance and create deep connections with your clients by implementing a formal customer feedback and staff evaluation program within your cleaning business.

THE FASTEST—and easiest—WAY TO IMPROVE YOUR CLEANING BUSINESS

A mystery shopper program is the fastest (and most cost-effective) way to improve your cleaning staff’s performance - OVERNIGHT!

Double your customer satisfaction, fill holes in your schedule without discounting your prices, engage your customers and motivate your employees - all with no upfront costs.

HERE IS WHAT YOU WILL LEARN:

✓ How to use the program to inspire and engage your staff.

✓ Where to find mystery shoppers and how to assign them jobs.

✓ How to use your mystery shoppers' reports to improve your staff training and customer experience.

COURSE CONTENTS

- Audio Lesson (25 minutes)
- Transcript (18-Page PDF)
- Application Process (15-Minute Video Demo)
- Online Application Form (1.5-Minute Video Demo)
- Email Marketing (6-Minute Video Demo)
- Canva Account (FREE)
- Letters to Staff (2)
- Mystery Shopper Application Form
- Mystery Shopper Recruitment Letter & Website Copy
- Mystery Shopper's Evaluation Instructions & Report - Cleaning Appointment
- Mystery Shopper's Evaluation Report - Website
- Follow-Up Letter to Mystery Shoppers
- Mystery Shopper Evaluation Report for Staff
- Mystery Shop Staff Results Tracking
- Action Plan for Business Operations
- Instagram Posts
- Facebook Posts